December 20, 2017

Report: CT consumer complaints against retailers down 17% since late 2012

PHOTO | Office of Governor Malloy
PHOTO | Office of Governor Malloy
Michelle Seagull, commissioner of the state Department of Consumer Protection.

Complaints about retail companies in Connecticut declined 17 percent over the past six years, according to new data released by the state Department of Consumer Protection.

Consumer Protection received 2,916 complaints in 2017, 606 less than the 3,522 complaints received at the end of 2012, Commissioner Michelle H. Seagull said.

The largest areas of concern have been regarding refund and exchange policies, misrepresentation, and service issues. The complaints involve everything from bad warranties to issues with gift certificates and rain checks, she said.

"We've worked hard to make sure that consumers have the tools they need to be smart in today's market, and that businesses play by the rules," said Seagull, "For us that means being proactive communicators with the public about how to avoid fraud, scams, and common mistakes. It's encouraging to see that our educational efforts are making a difference."


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